Refund policy

Return & Refund Policy — Zendenva

Last updated: July 2026

At Zendenva, we want you to love your fragrance and aromatherapy picks. If something isn't right, here's how returns and refunds work.

1. Return Window

You may request a return or exchange within 7 days of delivery. Requests made after this window will not be accepted.

2. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unopened and unused, in its original packaging (including seals, if any)
  • Accompanied by the original invoice/order confirmation
  • Free from damage not caused by us

Please note: Due to the personal and hygiene-sensitive nature of fragrance products (roll-ons, aroma oils, candles), we cannot accept returns on opened, used, or altered items unless the product is defective or damaged on arrival.

3. Non-Returnable Items

  • Products marked "Final Sale" or purchased during clearance/discount promotions
  • Gift cards
  • Items returned without original packaging

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or wrong item:

  1. Contact us within 48 hours of delivery at 
    support.zendenva@gmail.com
     with your order number and photos/video of the issue.
  2. We'll verify the issue and arrange a free replacement or full refund — no return shipping cost to you.

5. How to Initiate a Return

  1. Email 
    support.zendenva@gmail.com
    or WhatsApp [SUPPORT NUMBER] with your order number and reason for return.
  2. Our team will confirm eligibility and share return instructions within 1–2 business days.
  3. Pack the item securely and ship it to the address provided.

6. Refunds

  • Once we receive and inspect the returned item, we'll notify you of approval or rejection.
  • Approved refunds are processed within 5–7 business days to your original payment method.
  • Original shipping charges are non-refundable, except in cases of damaged/defective/wrong items.

7. Exchanges

Need a different scent or variant instead of a refund? Mention this when you contact us — we'll arrange an exchange, subject to stock availability.

8. Return Shipping Costs

  • Our error (damaged/defective/wrong item): Zendenva covers return shipping.
  • Change of mind (where eligible): Customer bears return shipping costs.

9. Contact Us

For any questions about this policy, reach out at: 📧 support.zendenva@gmail.com.  📱 [SUPPORT NUMBER] 🌐 zendenva.in